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Shipping & Returns

Shipping:

Orders are usually processed and shipped within 24 to 48 hours after being placed. After your order has been shipped, you will receive an email containing tracking information. Order tracking information can also be accessed through the My Account page.

Shipping Methods
Aces Full uses UPS as its primary shipping carrier. The following shipping methods are available for most orders:

  • Next Day Air Saver: Orders received within 1 business day of the ship date
  • 2nd Day Air: Orders received within 2 business days of the ship date.
  • 3 Day Select: Orders received within 3 business days of the ship date.
  • Ground: Most orders received within 5 business days of the ship date. Please see the map below.

Ground Shipping Estimate Map

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item). Please pack the damaged item back up as you received it and contact us immediately via email or phone. Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.

Once you have notified us of the damage we will start a claim with the shipping carrier. A representative of that carrier may contact you regarding a pickup or an on-site inspection. Once the package has been inspected by the carrier we will ship out a replacement for the damaged item.

Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the address entered is incorrect or incomplete. A refund will be issued in accordance with our Return Policy. Any postage due associated with a recovering a refused or undeliverable package will be deducted from the refund.


Returns:

At Aces Full, your satisfaction is our #1 goal! We offer a 14 day return policy on all purchases.

Policy Details:

  1. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Aces Full Customer Service. To request an RMA number, please include your order number, your name, the product that you wish to return, and a reason for the return.

  2. Returns must be received return within 14 days from the date you receive your order. Returns cannot be processed after 14 days.

  3. You are responsible for all return shipping costs. This is analogous to paying for the gas to drive a product back to the store where it was purchased from. This applies to exchanges as well. All shipping charges from your original order are non-refundable.

  4. All returns are subject to a 15% restocking fee. Items determined to be not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, etc.) may be subject to a larger restocking fee. Packages returned to us as undeliverable or refused will be subject to a 20% restocking fee.

  5. Returned items must be in new condition and in original packaging to receive consideration for a refund. The condition of the product will be determined at our discretion. The following exceptions apply: You may return wrapped poker chips that have been opened, however a 25% restocking fee will be applied. Customized poker chips cannot be returned. DVD's and Cards that have been opened cannot be returned.

  6. Damaged or incorrect items will be exchanged for replacement products. Exchanges processed in this manner are not subject to a restocking fee.

  7. All refunds will be issued in the same manner as customer's payment to Aces Full. Please allow two weeks for refunds to be processed.

Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you choose (we recommend UPS because $100 of insurance is included free and all packages delivered here are signed for) but we strongly suggest that you purchase Insurance and Signature Confirmation if you are using USPS (or any other carrier where they are not included for free) as we are not responsible for any packages lost or damaged during the return trip.

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