usually processed and shipped within 24 to 48 hours after being placed. After
your order has been shipped, you will receive an email containing tracking
information. Order tracking information can also be accessed through the My Account
Aces Full uses UPS as its primary shipping carrier. The following
shipping methods are available for most orders:
- Next Day Air Saver:
Orders received within 1 business day of the ship date
- 2nd Day Air: Orders
received within 2 business days of the ship date.
- 3 Day Select: Orders
received within 3 business days of the ship date.
- Ground: Most orders
received within 5 business days of the ship date. Please see the map below.
Ground Shipping Estimate Map
We try our best to prevent damage to all packages during transit
by packing each order carefully. Unfortunately, there will be the occasional
When shipping damage occurs please make sure that you do
not dispose of the original shipping container or any of the packing material
(if the original box and packing material are not available then we will not be
able to file a claim and we will be unable to replace your damaged item). Please
pack the damaged item back up as you received it and contact us immediately via
email or phone. Make sure that you include a detailed description of the damage
to the item, as well as a description of the package if there is any damage to
Once you have notified us of the damage we will start a claim
with the shipping carrier. A representative of that carrier may contact you
regarding a pickup or an on-site inspection. Once the package has been inspected
by the carrier we will ship out a replacement for the damaged item.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if
the customer refuses the package, is not available for several days for
delivery, or if the address entered is incorrect or incomplete. A refund will be
issued in accordance with our Return Policy. Any postage due associated with a
recovering a refused or undeliverable package will be deducted from the refund.
At Aces Full, your satisfaction is our #1 goal! We offer a 14
day return policy on all purchases.
- All product
returns require a Return Merchandise Authorization (RMA) number. You may obtain
an RMA number by contacting Aces Full Customer Service. To request an RMA
number, please include your order number, your name, the product that you wish
to return, and a reason for the return.
- Returns must be received
return within 14 days from the date you receive your order. Returns cannot be
processed after 14 days.
- You are responsible for all return shipping
costs. This is analogous to paying for the gas to drive a product back to the
store where it was purchased from. This applies to exchanges as well. All
shipping charges from your original order are non-refundable.
returns are subject to a 15% restocking fee. Items determined to be not
resalable (for example, a tamper-proof seal broken, the packaging damaged, the
product scratched, etc.) may be subject to a larger restocking fee. Packages
returned to us as undeliverable or refused will be subject to a 20% restocking
- Returned items must be in new condition and in original packaging
to receive consideration for a refund. The condition of the product will be
determined at our discretion. The following exceptions apply: You may return
wrapped poker chips that have been opened, however a 25% restocking fee will be
applied. Customized poker chips cannot be returned. DVD's and Cards that have
been opened cannot be returned.
- Damaged or incorrect items will be
exchanged for replacement products. Exchanges processed in this manner are not
subject to a restocking fee.
- All refunds will be issued in the same
manner as customer's payment to Aces Full. Please allow two weeks for refunds to
Return Shipping instructions:
All returned items should
be packed in the same manner as they were originally shipped to you. Products
returned without a separate shipping box or without the original product box
will be refused. You will need to write the RMA number that was issued on the
outside of the shipping container (do not mark the product box) or on the
shipping label. You are free to use any carrier that you choose (we recommend
UPS because $100 of insurance is included free and all packages delivered here
are signed for) but we strongly suggest that you purchase Insurance and
Signature Confirmation if you are using USPS (or any other carrier where they
are not included for free) as we are not responsible for any packages lost or
damaged during the return trip.